Privacy Policy

Effective Date: November 28, 2025

Roger That Plumbing & Gas (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect and use your information when you visit our website https://rogerthatplumbingandgas.com/ or contact us about our plumbing and gas services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal details you give us, such as:

  • Name

  • Email address

  • Phone number

  • Address

  • Any other information you submit through contact forms or service enquiries

Automatically Collected Information

When you visit our website, we may automatically collect certain information, such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and time spent on the site

  • Referring website

This information is used for analytics and to improve website performance.

How We Use Your Information

We use your information to:

  • Responding to enquiries and service requests

  • Providing plumbing and gas services

  • Communicating with you about bookings, quotes, or updates

  • Improving our website, services, and customer experience

  • Complying with legal and regulatory obligations

Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our website or business (e.g. hosting, analytics)

  • If required by law, regulation, or legal process

  • To protect our rights, property, or safety, or that of our customers

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

  • Ensure website functionality

  • Analyse website traffic and usage

  • Improve user experience

You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

Your Rights

Under Australian privacy laws, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your personal information

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Roger That Plumbing & Gas
Email: nick@rogerthatplumbingandgas.com
Phone: +61 424 731 240

This Privacy Policy is intended to comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).